F A Q s
Where does T H E U N S E E N ship to?
T H E U N S E E N currently ships to the UK, the EU and the USA.
Shipping Times - UK 1-2 business days | EU 5-7 business days | USA 5-10 business days
Delivery times are based on orders placed before 2pm on any given business day. Business days exclude Sundays & Bank Holidays. Delivery times do not account for unforseen delays due to Covid 19.
Will VAT & duties be added to my order?
You are responsible for any customs payments for deliveries outside the U.K .
Can I cancel or change my order?
Please contact us within 1 hour of placing your order to amend or cancel your order. We will be unable to make further changes to your order beyond this period. Orders cannot be redirected once shipped.
What currency will I be charged in?
You will be charged in British Pounds (£GBP).
Does T H E U N S E E N accept returns?
We are unable to accept returns once the product (including the vacuum pouch) has been opened. If you believe your product is faulty, if there is an issue with your order, or to start a return please email, email@example.com.
Are T H E U N S E E N’s products tested on animals?
No. Our products are 100% cruelty-free.
How do I dispose of the vacuum pouch?
Our biodegradable vacuum pouches are made of cellulose & biopolymers and are printed on using biodegradable inks. The pouches can be disposed of in home or industrial compost bins (please check with your local council). Home composting will take approximately 26 weeks, and industrial composting will take approximately 12 weeks to degrade the pouch.
How do I dispose of the makeup tube?
The aluminium tube and plastic cap can be recycled through most curb-side recycling programs (please check with your local council). Simply separate the cap from the tube and recycle accordingly.
How do I dispose of the e-com box?
Our FSC certified e-com boxes can be recycled through most curb-side paper recycling programs (please check with your local council).